Personalised service is fast becoming a differentiating factor between the good and the great in the hospitality industry, so it comes as no surprise that Riyadh’s leading ultra-luxury hotel has been awarded the top rating for its 24-hour butler service by the International Institute of Modern Butlers. As the first hotel in the Middle East to receive a Five Butlers rating, Al Faisaliah Hotel, A Rosewood Hotel was required to meet a comprehensive list of criteria for its butler service, with attention to detail a key element in the evaluation. Experts in etiquette and protocol, Al Faisaliah butlers undergo intensive training to ensure they are qualified to deliver a wide range of services, from checking such minute details as the alarm clock settings and radio and TV volume settings before guests enter their suites, to taking care of guest entertainment and activity recommendations and reservations. Guest requests are attended to immediately and range from unpacking suitcases, cleaning shoes, presenting food en suite, providing relevant and enlightening information on the hotel facilities and the city in general, to checking the smallest detail from housekeeping and room service. “Al Faisaliah Hotel prides itself on attention to detail and round-the-clock personalised service provided to every one of our guests, and we are delighted be recognized internationally for this,” said Erick Steinbock, managing director, Al Faisaliah Hotel. “The smallest detail often makes the biggest impression and our discerning guests have to come to appreciate and expect the unrivalled service we deliver.” Since its opening in 2000, Al Faisaliah Hotel, A Rosewood Hotel, has redefined not only Riyadh’s skyline, but also the five-star hotel experience for both business and leisure travellers to the capital city. Owned by Al Khozama Management Company, the property investment and management arm of the King Faisal Foundation, the Al Faisaliah Hotel offers perfectly appointed rooms and suites, the finest in dining and shopping experiences, opulent banqueting facilities, unrivalled conference capabilities, and state-of-the-art health, leisure, wellness and spa centres. Al Faisaliah Hotel is considered Saudi Arabia’s Leading Conference & Banqueting Hotel by the